Refund policy
We want every Valeready kit to give you peace of mind. If it is not right for you, you can return it. These terms add to, and do not replace, your statutory rights under UK consumer law.
100-day money-back promise
- You can request a return within 100 days of delivery for any reason.
- Items should be in good condition and returned with their packaging and the Valeready kit pouch. Testing the radio, torch or power bank is fine.
- For change-of-mind returns, return postage is paid by you. We recommend a tracked service.
- Opened water filter straws, used emergency blankets and opened first aid consumables can only be returned if faulty, for hygiene reasons.
2-year replacement
If any item in your kit stops working under normal use within 2 years of delivery, we will replace it free of charge. Email us a short description and a photo or video of the issue.
Faulty, damaged or wrong items
If anything arrives damaged, faulty or not as described, contact us within 30 days of delivery and we will send a replacement or refund you in full, including any postage costs.
How to start a return
Email help@valeready.com with your order number and the reason for the return. We will reply with the return address and instructions. Items sent back without a return request cannot be accepted.
Refunds
Once your return arrives and is checked, we will email you to confirm. Approved refunds are made to your original payment method within 14 days. Your bank may take a few more working days to show it.
Your statutory rights
Under the Consumer Contracts Regulations you can cancel most online orders within 14 days of delivery, and under the Consumer Rights Act 2015 you are entitled to goods that are of satisfactory quality, fit for purpose and as described. Nothing in this policy affects those rights.